SalesforceAvailable NowSalesforce Certified Administrator (ADM-201) Practice Exam
SALESFORCE-ADMINISTRATOR
Salesforce certification exam
Exam Details
Official SALESFORCE-ADMINISTRATOR exam format
Exam Domains
The Salesforce Certified Administrator (ADM-201) exam covers 12 domains with different weight percentages
Domain 1: Organization Setup
3%Understanding company information and UI features.
- Company Information
- UI Features
Domain 2: User Setup
14%Managing user accounts and understanding their implications.
- User Maintenance
- User Activation
Domain 3: Security and Access
6%Implementing security controls and managing access.
- Organization Security Controls
- Security Controls Application
- Custom Profiles and Permission Sets
- Folder Security
Domain 4: Standard and Custom Objects
15%Managing and customizing objects in Salesforce.
- Object Architecture
- Field Customization
- Page Layouts and Record Types
Domain 5: Sales and Marketing Applications
12%Understanding sales processes and tools.
- Sales Process Capabilities
- Sales Productivity Features
- Lead Automation Tools
- Salesforce Content
Domain 6: Service and Support Applications
15%Managing service and support processes.
- Case Management Capabilities
- Automating Case Management
- Salesforce Knowledge
- Community Application
Domain 7: Activity Management and Collaboration
3%Managing activities and collaboration tools.
- Activity Management Capabilities
- Chatter Features
Domain 8: Data Management
12%Managing data import and validation.
- Data Import Considerations
- Data Management Tools
- Data Validation Tools
- Data Backup Methods
Domain 9: Analytics - Reports and Dashboards
10%Creating and customizing reports and dashboards.
- Report Creation Options
- Sharing Model Impact
- Dashboard Creation Options
- Custom Report Types
Domain 10: Workflow / Process Automation
8%Identifying automation solutions.
- Automation Solutions
- Approval Process Capabilities
Domain 11: Desktop and Mobile Administration
1%Managing Salesforce on mobile and desktop.
- Salesforce Mobile App Capabilities
- Lightning for Outlook
Domain 12: AppExchange
1%Understanding the use of AppExchange applications.
- AppExchange Use Cases
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Frequently Asked Questions
Common questions about the Salesforce Certified Administrator (ADM-201) certification exam
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